Effective: October 26, 2026
1. The Short Version
Ingredients are purchased fresh no more than 48 hours before your fulfillment date. Everything is made to order. That is why we ask for a deposit to hold your date, and why the timing of a change or cancellation matters. We will always work with you to find a fair resolution.
2. Reserving Your Date
A request for an order or quote does not reserve a date. Your order or event is booked once you accept the quote and the deposit is received. The deposit is normally 50% of the total, and it is what allows us to start purchasing and preparing for you. The remaining balance is due as shown on your accepted quote or invoice prior to the service build.
3. Changing or Canceling an Event Order
This applies to Grazing Tables, Charcuterie Cart Services, and larger event orders. Please tell us as soon as your plans change, by email or phone. Last-minute changes may be subject to additional fees.
- 7 or more days before your event: You will receive a refund of the payments you made, less any costs we have already incurred for special-order items or rentals made for your event.
- 3 to 6 days before: The deposit is not refundable, but we will happily apply it toward a new date if we can accommodate one.
- Less than 24 hours before, or on the day: The full amount is due and is not refundable, because your ingredients have been purchased and prepared for your order.
4. Changing or Canceling a Cup, Box, or Board Order
Changes to the date, pickup or delivery time, or ingredients are welcome up to 48 hours before your fulfillment date, subject to availability. Once we have started preparing your order, it cannot be canceled or refunded, since each one is made fresh to order.
5. Rescheduling
If you need to move your date, let us know as early as possible. We will move you to the new date when we are available. A date change requested less than 48 hours out is treated as a cancellation.
6. If Something Is Wrong With Your Order
If your order arrives and something is not right, please contact us the same day, and include a photo where you can. Because perishable food cannot be returned, we handle these case by case. Where we are at fault, we will make it right with a replacement or credit.
7. If We Have to Cancel
If we must cancel because of an emergency, illness, or other circumstance beyond our control, we will tell you as soon as we can and refund everything you have paid for that order.
8. Weather, Venue, and Access Issues
Outdoor events can be affected by weather, and venues or properties can change access at the last minute. If we cannot safely or reasonably set up because of conditions at the event, or because we cannot get in at the agreed time, the order is treated as delivered as scheduled and is not refundable. Please plan a backup location for outdoor events.
9. How Refunds Are Paid
Approved refunds are returned to the original form of payment, usually within 3 to 10 business days. Payment processors can add time on their side.
10. Your Accepted Quote
Specific terms in an accepted quote, invoice, order confirmation, or event agreement control if they differ from this general policy.
11. Contact
To change or cancel an order, email changeorder@grazeandgrace.com or call 210-439-1126.